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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
619 ratings and 333 comments received in the last 90 days.
09 January 2025
Great friendly staff
09 January 2025
Excellent customer service from Molly
09 January 2025
It was great. The only improvement could be in the speed of turning everything round on the day, but I appreciate these things take some time.
03 January 2025
All questions answered, quickly dealt with any queries and delivered a great experience.
28 December 2024
The sales process was handled very professionally and the delivery went smoothly too
21 December 2024
Where not pushy in anyway,
20 December 2024
New car built and delivered on time, smooth purchase and delivery.
13 December 2024
The outstanding service from BMW Sytner Stevenage. Wouldn't go anywhere else. Great customer experience from start to finish. Nothing was too much of a trouble. Tamara, Connor and Anna provided a pleasant experience when I purchased my new 1 series.
13 December 2024
Sales Advisor - Vinnie was excellent. As was the experience with manager Paul and follow up by sales advisor Navin
11 December 2024
Molly was fantastic
09 December 2024
Albie and Navin in were very pleasant and efficient. However. Communication to them from your call centre was non existent.
05 December 2024
Had to wait 3 months for a new car as no exact stock immediately available
05 December 2024
Very satisfied with the handover of my new car. Will definitely be take them up on going back soon to explain some of the tech again. I'm not the best when it comes to tech.
04 December 2024
Very good at Sytner Stevenage - they were able to deal with an issue during the sales process and regain our trust again. Ben and Jake were great.
02 December 2024
Professional and polite staff members, always very helpful.
01 December 2024
Great service and very helpful.
01 December 2024
We were really well looked after throughout all our visits to the dealership, nothing was too much trouble for the guys. We got a very thorough run through of the car at collection.
28 November 2024
Paul and Vinnie are absolute stars. This is 5th BMW I have bought from them, and I wouldn't go anywhere else.
27 November 2024
Excellent service throughout. The initial appointment was very informative and it was nice that both my partner and I were able to test drive the car. The handover was really smooth and Navin showed me all of the controls and features in detail.
27 November 2024
Very professional, friendly and efficient purchasing and delivery service
26 November 2024
Felt both welcomed and at ease throughout, at no time was any feeling of any pressure selling, a feeling of honestly towards getting us exactly what we required from specification, colour to model, basically we got everything we wanted, impressive.
22 November 2024
.
21 November 2024
Chris was excellent. So we the wider team I dealt with, including Anna
20 November 2024
Navin was patient and helpful.
16 November 2024
Helpful, listened, went through everything
15 November 2024
Helpful knowledgeable professional staff. Completely satisfied, 5 stars.
14 November 2024
Knowledge of staff was superior and no waffle
09 November 2024
10/10 customer service
08 November 2024
The company was professional as soon as we walked into the garage. Members of staff there would welcome you. Advised your to an excellent knowledge of the cars.
08 November 2024
Easy and very helpful
07 November 2024
Very helpful team that promptly answered any questions I had throughout the process.
06 November 2024
Molly was very helpful through entire process
03 November 2024
Dealership was able to match the best price I have been offered elsewhere. Order processed and car delivered in a much shorter timeframe than I had expected. Pick up of new car was a great experience.
02 November 2024
Could not have been more helpful
25 October 2024
Good communication throughout, pleasant and professional service
25 October 2024
Everyone was very helpful, especially Molly and the guy that took us for the test drive. Sorry can't remember his name.
24 October 2024
The car is just simply fantastic!
23 October 2024
Geeat
22 October 2024
Staff were helpful and friendly and the car was well presented
15 January 2025
Warranty repair only
15 January 2025
Good customer service but vastly overpriced. Very poor courtesy car wash. Failed to open doors or boot to clean the sills. Given the cost of servicing I think a better job should be done
14 January 2025
No issues and great service
14 January 2025
No issues and staff are always friendly
14 January 2025
The problem was solved to my satisfactiomn
14 January 2025
The service was ok but I feel thoroughy ripped off
13 January 2025
The service was very efficient.
13 January 2025
All staff were very professional and friendly, car was cleaned and Steven helped me to breakdown the cost using Bumper.
13 January 2025
Called to leave car for air bag recall. Advised they could now do it while I waited. Took the hour they estimated. Staff were attentive and proffesional.
13 January 2025
Helpful staff in good surroundings
13 January 2025
No issues and the internal trim that had come away was fixed as i requested during the MOT. Cant fault the service at all.
13 January 2025
Excellent communication
13 January 2025
Dealing with Oli was excellent
12 January 2025
My car was fully serviced but had faults that were not found ie diagnostics were not plugged in which in my opinion should be a part of a major service
12 January 2025
done by very well trained engineers
12 January 2025
Service team were very clear and concise. We did have an issue around pictures /evidence not being given, however came to a fair outcome
12 January 2025
Would've been 5 * if it wasn't for the half-hearted complimentary clean
12 January 2025
Great service from Faye and the team
12 January 2025
good service but cost
12 January 2025
Good service
12 January 2025
Ash was very efficient
09 January 2025
Stevenage Sytner (namely Derek Baker and Rajan Pattni), were excellent at understanding the vehicle that i wanted and helped source my 'dream car'. The 'stop sale' was hugely frustrating but both these guys helped keep me reassured and updated.
08 January 2025
The service booming did not go to plan and had to be rebooked at a lot of inconvenient However angel did rescue the situation
08 January 2025
I think they tried, but they didn't actually fix my problem - I still not have proper DAB reception.
07 January 2025
All the staff are friendly, helpful and kind. Every time I've been booked for a service, recall or MOT they have been efficient and explained all I need to know.
07 January 2025
EGRC replacement was supposed to take 1 day, it ran into a third day!
06 January 2025
I have always recommended Sytner Stevenage to all my friends and family who own BMW/MINI's
06 January 2025
Very satisfied because I can feel the difference in my the car after servicing
06 January 2025
Good Example of customer oriented franchise.
06 January 2025
Dealt with professionally and on time. Problem with car resolved under warranty and at no cost. Car returned clean.
06 January 2025
nice service and place
06 January 2025
Great service and called me when finished job.
06 January 2025
Nice guy who helped me
06 January 2025
Good communication - good waiting area - was a pain-free visit
06 January 2025
Did the job required
06 January 2025
All as discussed. Added review useful too. Very nice area while I waited.
06 January 2025
Professional services as explained above and my car was returned after being washed and vacuumed. I really appreciated the clean as I find it difficult to do normal daily activities with my many illnesses.
06 January 2025
Always made very welcome, and proffessional in what they do.
06 January 2025
Friendly efficient staff and job completed on time Thank you
06 January 2025
Works carried out was explained and clear from service adviser.
06 January 2025
Job done quickly and efficiently
06 January 2025
Score is based on a warranty issue experienced with our vehicle which took an exceptional amount of time to resolve.
06 January 2025
Couldn't have done any better
04 January 2025
Professionally carried out
03 January 2025
This was my second service at Sytner and as like my first - all was good.
02 January 2025
Found me a loan car when I didn't have one booked
02 January 2025
The whole process was made simple and clear from dropping my car off, up to collection.
02 January 2025
Great customer service from the Sytner, from the receptionist through to my service engineer. Very happy with how my problems were handled through to collecting my car.
01 January 2025
Ash is amazing and very knowledgeable. He managed to sort out my problems swiftly and in a very professional manner
01 January 2025
Came in for mot and brake fluid but on collection my dash cam was unplugged from the obd port Not sure why you need the obd to do an mot but if you unplug something plug it back in when your done
01 January 2025
Good
01 January 2025
Ollie customer service was excellent in how he dealt with me kind & professional and with a smile thanks Ollie
01 January 2025
Everything I asked was answered professionally
01 January 2025
Car ready on time (early actually) and I was kept informed.
01 January 2025
Extra to the work in scope they offered to replace my brake discs and pads at reasonable cost so that was good. I did ask for a quote on some scuffing to front bumper and they confirmed they would but no one has contacted me about this
01 January 2025
Friendly, efficient and professional.
01 January 2025
All the recall and warranty works were carried out quickly .The staff are lovely, especially Steven ,so friendly and helpful.
01 January 2025
Reasonable charges. It only take a short time to finish it.
31 December 2024
My car was serviced well and came back cleaned inside and out which is a very nice touch.
25 December 2024
Very happy with your Service Adviser, he kept me informed and provided updates as work was done and completed.
24 December 2024
Service was easily booked and carried out promptly. A problem happened a day or 2 after the service, that was not due to the service, but the car was taken in and quickly repaired at no extra cost to me.
23 December 2024
Was done on time and friendly efficient service.
23 December 2024
Able to book a time slot and wait. It always runs to time. Everyone I deal with is well trained and provides a high level of service.
22 December 2024
Car clean afterwards to high standard
22 December 2024
Very helpful staff who went above and beyond to deal with a complex repair
22 December 2024
I was welcomed by the receptionist and directed to the manager appointed to me who was very courteous and explained the work required.
22 December 2024
From my impression formed as a result of my visit.
22 December 2024
Great to talk to the mechanic who fixed my car
21 December 2024
Reception staff and agent looking after my car were very good.
21 December 2024
Although the DPF/EGR diagnostics were not as expected the brake replacement was completed efficiently
20 December 2024
All great people! Friendly as well!
19 December 2024
All service jobs are done and very happy except I asked for a body repair quote, which I didn't get any response
19 December 2024
Work fixed the problem. Not sure about having to pay extra for a simple diagnostic fault that professional engineers probably should easily assesd
19 December 2024
Everyone I dealt with was very personable and professional
19 December 2024
Great service as always
19 December 2024
They added in additional work at my request. Work done.
19 December 2024
Very good service
19 December 2024
Service was completed quickly and there was good communication from the garage.
19 December 2024
Very helpful staff
19 December 2024
Helpful and polite staff. The service was done as quick as possible. Informative video received from the garage staff about different parts in my car.
19 December 2024
Helpful
19 December 2024
I booked for an MOT all done and requested investigation re a thump thud from the front drive train drive line area when you say touch the brake pedal or have to mount a kerb this was demonstrated at the time I dropped the car off but no fault found
19 December 2024
First class service.
19 December 2024
Customer service
19 December 2024
Very good service by staff
19 December 2024
The issues were fixed promptly and explained well.
18 December 2024
Slight disappointment when they tried to charge me £15 to get rid of brake fluid environmentally - I'm all for being environmentally friendly but surely £15???
18 December 2024
Professional service and friendly but did not solve the issue. Fault came back 4 days later.
18 December 2024
They done everything they said
18 December 2024
I think my experience could be improved by being notified that the car is ready for collection at least an hour before your closing time. That way there is a better chance of me being able to collect before you all want to go home!
17 December 2024
See above
17 December 2024
Kept informed throughout
17 December 2024
Service work completed as needed and on time. Ben contacted me during the day to give me a progress report and pick up time.
16 December 2024
Completed at the agreed time. Car also washed.
16 December 2024
As above, great service assistant ??
16 December 2024
Everything was very smoothly, Oli was very helpful and professional, the report from the engineer was very thorough and all was done to help with my very busy on call schedule on the day which was very much appreciated and reduced stress.
16 December 2024
service was excellent
16 December 2024
please the car is fixed but the experience was not nice as it should be Also because my car has a ceramic coating it could not be cleaned through your machine but you had the car for 12 days and it came back dirty
16 December 2024
They did what was asked, I felt the car was in capable hands. The amount quoted for the brake fluid service & MOT when booked was what was charged. I'm particularly grateful for the pick-up & delivery service.
16 December 2024
Was pro-actively called with regards to the air bag recall (8 years from ownership which was a surprise). Booked a time slot and agreed to wait on site with the car. Had to wait 30 minutes before the car was looked at. Complimentary wash was average.
16 December 2024
They kept me updated with all the progress.
15 December 2024
From booking to completion, it all went very smoothly
15 December 2024
Efficient timely service we were kept updated on time lines.
14 December 2024
because December busy time and both my cars need mot , insurance and tax near Christmas . So while I wait was not possible but away by 3 on both days despite remedial work , coffee lounge , staff , and parts department all great
14 December 2024
Good service, kept informed of what was happening throughout the work
14 December 2024
my disappointment regarding an unresolved issue with my vehicle's service notifications on the My BMW app. I visited your dealership on Wednesday, December 4, 2024 specifically to have my car diagnosed, as the app was showing multiple service request
14 December 2024
Never had any issues with servicing
14 December 2024
it was OK but I am a paying customer so I should have good service. Last time I gave a very low score and heard nothing back so not sure what happens to this feedback, am I wasting my time?
14 December 2024
Service completed in good time for me to collect.
14 December 2024
Efficient and a genuine care towards providing an excellent customer experience.
14 December 2024
Service was carried well, the car clean was not very good. Dirt marks in the car and the boot was not hoovered. Overall the customer service was very good though.
14 December 2024
Service was good but can always be better.
09 December 2024
Steven provided great service
08 December 2024
Everything was completed on time
07 December 2024
Finished including valet on time. First time ever.
06 December 2024
Terrible customer service along with car issues which isn't being resolved truthfully.
06 December 2024
No issues at all
05 December 2024
Always a pleasant welcome clean and tidy customer area nice coffee while waiting
05 December 2024
Extremely helpful and friendly staff, prompt excellent service. Menoli at reception was outstanding. Danny and Ash were great too. Everyone went out of their way to be helpful. Car was exceptionally clean on return.
04 December 2024
Because it was excellent
04 December 2024
Happy with the service and experience only fault was that you quoted me for 3 new tyres and even with the £100 credit that you gave me which brought the price down to £440 I was able to have these fitted nearby for £320 for the same Bridgestone tyres
04 December 2024
Very good service and car cleaned
04 December 2024
Went exactly as planned
04 December 2024
Wash and valet was not a good standard. Seemed to be a quick rinse and not vacuumed very thoroughly. For example inside of boot was not vacuumed at all.
04 December 2024
Everything explained and all completed as and when I was informed.
04 December 2024
There was brilliant and i got a bonus car wash as well
04 December 2024
I had a 9.30am MOT /safety recall air bag booked on Nov 20. It was booked thru' central reservations.When I arrived there was no appointment showing. Steven Gunapalan solved the problem immediately and arranged for an immediate MOT/air bag fix.
04 December 2024
When the employees made a mistake, they were quick to rectify it
04 December 2024
All of the answer above plus how quick it was. Thought I was was going to be much longer without my car.
04 December 2024
Ash, was very helpful and kept me updated while my car was being serviced and MOT.
04 December 2024
Ben was great. Speedy service
04 December 2024
I was very satisfied with the service I received the staff were very polite. And knew what you're talking about. which put me at ease.
04 December 2024
BEN LAU is excellent and provides solutions and advice when needed
03 December 2024
Execellent customer service by Ben.
02 December 2024
Great customer support
02 December 2024
Very satisfied with the service provided.
02 December 2024
Ollie Nash is great
02 December 2024
Very friendly staff
01 December 2024
The young man who dealt with me at the dealership went to great lengths to explain everything to me,and even leant me his own vehicle I believe as a courtesy car as I didn't want to drive another one of the electric monstrosities.
01 December 2024
All was good
30 November 2024
Brilliant. All staff are friendly and welcoming.
30 November 2024
Little interest in my business
30 November 2024
Per the note above. Poor service all round from BMW.
30 November 2024
It was a large bill, which BMW manged to reduce significantly. This was very much appreciated.
29 November 2024
All good
29 November 2024
The Young lady I was dealing with was first class and made everything feel simple and straight forward .
29 November 2024
Superb service in excellent facilities. Comfortable, warm and friendly. A feeling of belonging to a fortunate and exclusive BMW club membership.
29 November 2024
ticked all the boxes
29 November 2024
made my life easy, thank you.
29 November 2024
Excellent
29 November 2024
Ash was excellent
29 November 2024
Very helpful as always
29 November 2024
Mot carried out as booked.
29 November 2024
Steven Gunapalan who helped us was amazing. Great guy and made our experience perfect.
29 November 2024
The team treats its customers excellent service
29 November 2024
Friendly and informative service. Car feels good after service.
29 November 2024
At a routine service Specialist Cars charged me £1800 to replace a damaged Battery/ Motor drive assembly to avoid a potential explosion. Management would not release the car and accepted no liability. I saw this as a BMW Engineering failure.
26 November 2024
Very good customer service and support
26 November 2024
Kind and respectful staff at BMW Stevenage.
22 November 2024
Recall items added to the booking, however I was not told about this. Made to feel that I was in the wrong for not accepting work done as I could not leave the car at service dept, despite being told before it would take 2 days, unplanned/unexpected.
22 November 2024
Friendly professional service with knowledgeable staff.
21 November 2024
They did the job and earlier than booked, but the price for a known fault of BMW engines is exorbitant. This fault should be corrected for free.
21 November 2024
Car is running smoothly
20 November 2024
All good
20 November 2024
Always good, I have been going there since 2015.
20 November 2024
Very good.
19 November 2024
Staff very welcoming and made us feel comfortable
19 November 2024
Could do better
19 November 2024
Steven and Dan Smith have been really informative.
19 November 2024
Keeping me informed throughout the process
19 November 2024
Job done within reasonable time while I waited. Clear explanation of service required.
19 November 2024
In for a recall so somewhat inconvenient. However offering a quick inspection underneath and a hand wash was a nice touch in the way of compensation.
19 November 2024
Needs were met
19 November 2024
Yeh all round very good. Only reason for not 5stars is when it got to the commercials the interest rates on the deal were higher than equivalent dealers offers on other cars and it want really explained until I read the contract
19 November 2024
Really good service from Ash and Steve, will be using you guys again
19 November 2024
An exceptional service that upheld the BMW service standards and beyond.
19 November 2024
Staff were absolutely amazing. Professional, quick and efficient.
19 November 2024
Quick, professional and courteous service
19 November 2024
Kept updated
19 November 2024
Good personnel.
18 November 2024
A guy greeted me at the door by name, it set the tone, delighted and made it feel special
18 November 2024
Service included replacing air filter. Normally a professional would make sure the air box is clean and clear of debris before installing a new air filter. Not at Syrner apparently. Just throw the new air filter in there as is full of crap.
18 November 2024
So if we put aside the issue of BMW not being able to design a car capable of resisting rain for 5yrs then if this is a 'known issue' why did I have to pay for the second investigation for right side window when left side failed barely 10 weeks b4
18 November 2024
I always feel confidence in the team and know that my car (and I!) will be treated fairly and with respect.
18 November 2024
I was told that the car would be valeted but it was not, so a little disappointed but overall all very good.
18 November 2024
Had no complaints
18 November 2024
Excellent service
18 November 2024
Excellent facilities. Service carried out in a timely manner
18 November 2024
Good experience
18 November 2024
Great team all round
17 November 2024
Satisfied
17 November 2024
They sourced new tyres for me and refitted them without charge.
17 November 2024
I was received with respect a d offered a drink The place ver nice welcoming and the staff are helpful
16 November 2024
The team were all very helpful and friendly. They went out of their way to make my experience a positive one.
16 November 2024
There was a recall item on my vehicle that I didn't know about so my car was in the garage longer than I had planned. This meant I had to get a taxi back to collect my car rather than waiting there.
16 November 2024
Excellent service. A couple of items were left but nothing that cant be sorted out and is understandable.
16 November 2024
Staff are very helpful and professional. Despite having unforeseen technical problems during my service advisor Oli Nash went out his way to help me and ensure I was taken care of.
15 November 2024
Very efficient service: reminded us when MOT due and advised immediately completed and ready for collection.
14 November 2024
Car back on time, cleaned and ready to go.
14 November 2024
Service experience was brilliant. The rep I dealt with steven Gunapalan was outstanding and the technician Paul Travers was the best I've experienced. I Will be requesting to be dealt with them on my next visit.
14 November 2024
Work carried out efficiently and in a timely manner.
14 November 2024
Very...Steve was a true brand ambassador
14 November 2024
Ben kept me informed and was very helpful in booking me in etc.
14 November 2024
Warm welcome by Manoli
14 November 2024
Mot and check oil. All fine
14 November 2024
The car was cleaned and completely checked over
14 November 2024
Thorough and professional.
14 November 2024
Sam kept me updated and helped as much as she could with the warranty provider
13 November 2024
.
13 November 2024
Staff still friendly and welcoming even though most likely very stressed and under pressure that day
13 November 2024
Good team and communication,
13 November 2024
Staff made you feel welcome at all times. Special thanks to Carl, Sam, John and Mike at Sytner Stevenage.
13 November 2024
just want to bring car in get car done and drive away noing all work is done and all ok with the car
12 November 2024
As above, Sytner team always helpful and go to make the experience of visiting less Painful!!
12 November 2024
Efficient visit and being able to work on WiFi for a while before heading into London helps.
12 November 2024
No issues
12 November 2024
As a valued customer of having cars with this dealership, was expecting some discount which I was not offered this time!
12 November 2024
Very efficient and professional
12 November 2024
Excellent
12 November 2024
Excellent communication and quality
12 November 2024
Good service and good communication.
12 November 2024
All done as requested
11 November 2024
Great service. Lovely staff. Always ready to help. I can never fault their work or their professionalism
11 November 2024
Really good service department plus the sales teams at both the BMW and Mini showrooms are knowledgeable, helpful and very friendly without being pussy with their sales pitches
10 November 2024
Nice if they got my name right, text says Louise Saxby however my name is Jessica Saxby, not a great start making me feel confident you could fix cars if you can't get names right
10 November 2024
The staffs are very polite.
10 November 2024
Informed every step of the way during service.
10 November 2024
Was informed by Sam the whole time of what was happening The receptionist is excellent
10 November 2024
Great service. 4 star instead of 5 primarily due to having to queue at time to register that I had arrived at drop off and collection
08 November 2024
Uncertainty in the future about the unavailability of parts to fix a recall .
08 November 2024
Excellent service
08 November 2024
Exceptionally customer centred staff.
08 November 2024
Again service representive, very professional and knowledgeable, also nothing was to much trouble, making the process of the loan car, being seamless with no hassle. Z
07 November 2024
very helpful staff, Steven helped me all my queries.
07 November 2024
No problems and in fact went above and beyond
07 November 2024
Everything was done as planned
07 November 2024
Completely satisfied. I. Could not have wished for any better. Even the Car was cleaned well.
07 November 2024
Oliver went out of his way to get the work carried out on time, as well as valet the vehicle. Also took the time to converse throughout the day and was waiting at the end of the day for me to collect.
07 November 2024
Seen on time. Good customer service. Job completed within promised timeframe. Clock corrected to winter time setting. Mr Ben Lau is an excellent ambassador for Sytner.
07 November 2024
Great all-round service
07 November 2024
Very satisfied.
07 November 2024
great service from angel
07 November 2024
Ben Lau was very helpful thorough throughout the process, it was a very pleasant experience overall.
07 November 2024
In my opinion, the car runs better than when it went in and everything was done in the service to my satisfaction.
07 November 2024
Angel was super helpful :)
07 November 2024
As the communication was not great had to chase things up. Service in the garage was good
07 November 2024
Ben was excellent - courteous and good at keeping me updated
07 November 2024
Good feedback and attention to detail.
07 November 2024
Transformed customer service experience. I used to dread going to the service department- long boring waits. No comms. Awful hanging around. Now these guys have nailed it.
06 November 2024
Very happy with all aspects of the service
02 November 2024
Well looked after, no delays.
02 November 2024
Very satisfied
02 November 2024
Did what they said, were on time and washed the car.
01 November 2024
All undertaken to high standard as expected. Expensive, but again this is expected when using main dealer network.
31 October 2024
Customer importance from the service staff
31 October 2024
The staff kept me informed and catered for my needs
31 October 2024
On the day - staff were courteous and friendly- all is ok
31 October 2024
Satisfied with the service provided by BMW stevenage
31 October 2024
Very happy
30 October 2024
Very good communication and advice in regards of fault to my vehicle
30 October 2024
Expensive, plus needed new tyres. Got a quote which was significantly more expensive than other BMW garages or other tyre companies. No reason why, wouldnt price match
30 October 2024
Service Manager extremely helpful
30 October 2024
Ignoring phone calls about a fault that wasn't fixed by bmw previously
30 October 2024
Very helpful
30 October 2024
Friendly and accomodating
30 October 2024
Everything done as expected and price quoted
29 October 2024
As above.
29 October 2024
A job well done. I had a sit and wait as was kept updated and the fact I needed to catch a train taken into account.
29 October 2024
Efficient and friendly service
29 October 2024
Overall it was a great service however when the job was transferred from one service adviser to another the communication ceased and I was forever chasing on the phone
29 October 2024
Friendly, helpful and informative staff
29 October 2024
All good as far as the service goes but the cost is high.
28 October 2024
Overall the service was good, one disappointment was that the vehicle date & time had not been updated following the work carried out
28 October 2024
The service advisor Oli went above and beyond to assist with rectifying the issues found with my vehicle, and kept me updated throughout. It was a pleasure to deal with him and i was very satisfied with the level of service provided.
28 October 2024
They investigated and resolved the issue in the agreed timescale
28 October 2024
I was booked for an EGR replacement under recall a few weeks later and was told on arrival for my MOT that I couldn't have my car back. Luckily they gave me a hire car and fitted my egr valve on the Saturday, the staff there that day were fantastic
28 October 2024
Brilliant service from Faye in particular!
27 October 2024
BMW collected and returned my car, door to door and kept me informed. Great service.
27 October 2024
Staff in the service area are always friendly and welcoming
27 October 2024
Very helpful
26 October 2024
Ben was extremely helpful.
26 October 2024
Everything completed as described. Good communications. Great collect and deliver service.
25 October 2024
Excellent customer service
25 October 2024
Pleasant people and nice facilities.
25 October 2024
Ben was very helpful
25 October 2024
All good, no complaints.
25 October 2024
The helpful and friendly staff. Treating you as a customer not a blank cheque book.
25 October 2024
Swift and communicative
25 October 2024
Excellent service from Sytner Stevenage - very happy
25 October 2024
Would have been 5 stars but mechanic didn't re connect my dash cam cable.
25 October 2024
Job completed and consistent to quote.
25 October 2024
Had already filled in online checkin and had to wait to see someone to book in, would prefer key drop off as on way to work.
25 October 2024
Ben Lau was fab and polite and made the experience very pleasurable
15 January 2025
Pleasant and competent sales staff